How Do I...
Make An Appointment?
Please telephone (754898) or call in to reception.
Before you see your doctor it is advisable to think about what you want to say or ask. Write it down on a piece of paper and take it along. Do remember that your doctor's time is limited -
perhaps only to 5-10 minutes. These are the points you should think about before your visit:
- What is the most important reason for the visit?
- How long have you had the complaint, or when did it begin to get worse?
- Which medicines are you taking?
Write down the names or take them along with you. (This includes any remedies which you might have bought yourself from a pharmacy or chemist, such as painkillers, laxatives, herbal
remedies, etc.)
If you believe that your complaint or complaints could be linked to any medicines, do not hesitate to tell your doctor.
If you believe that you know what is causing your illness, tell your doctor that too.
Online Appointment Booking
You can book appointments online using the My Vision Online service. Patients
wishing to use this service must first register their email address with the
surgery, to obtain the access code required.
Click here to visit My Vision Online and book an appointment
How Do I...
Obtain Telephone Advice?
Some consultations can be dealt with by phone eg cystitis, conjunctivitis, medication problems. Contact the surgery to request a telephone consultation (before 11.00am, please!). A doctor will usually phone you
back by 3.00pm.
How Do I...
Obtain A Home Visit?
In order to help us plan the day, requests for non-urgent home visits should be made before 11.00am.
Visits are for specific medical reasons and in situations where the patient is too ill to come to the surgery.
Out of Hours
Out-of-hours calls for emergency treatment, which cannot wait until a normal surgery, will be diverted to South East Health, (Previously ON CALL CARE) telephone
03000 24 24 24.
In the interests of efficiency all out-of-hours calls are voice-recorded.
In an emergency always call the main practice number 754898.
South East Health are registered with Typetalk for the hard of hearing.
How Do I...
Obtain Test Results?
Please telephone the surgery after 2.00pm. Patients are asked to take responsibility for obtaining the results of any test performed by the surgery.
How Do I...
Register with the Practice?
To register with the practice you will need to visit the surgery, bringing with you your medical card if you have it. You will also need some form of photographic ID, eg passport or driving licence, and proof of address such as a recent utility bill bearing your name. You can then complete the necessary documentation.
There may be occasions when our books are closed due to observing the optimum number of patients for patient care and safety.
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