myGP App: Frequently Asked Questions

1. Which handsets do I need?

You can use almost any Smartphone running on Android or iOS (iPhone).

Technically, any phone that runs Android 5.0 or above and any iPhone running iOS 9.0 or above

 
2. How do I provide feedback on the app?

Please provide feedback under the heading ‘Settings’ within the myGP app tabs. This feedback goes straight to our developers.

 
3. Is any patient identifiable data stored on the phone?

No, all patient identifiable data is stored within the N3 on IGSoC approved data repositories.

 
4. Will it cost the patient money to use this app (Data charges)?

myGP uses negligible amounts of data. However, if you are concerned about using up your mobile data allowance, please ensure you are connected to a Wi-Fi network when using the app.

 
5. Who do I contact if the App doesn’t work?

Patients can provide feedback through the app (settings/send feedback) or contact iPLATO Support on help@iplato.net.

 
6. What is Circle of Care?

Circle of Care. This will allow mothers/fathers to add their children in their network as long as they are registered at the same practice, allowing them to manage the appointment booking via the myGP App in an easy end efficient way.

 
7. What ages are supported in the Circle of Care?

Children up to the age of 12 can be added under the circle of care. Children between the ages of 12 and 16 will not be able to register on the myGP App, even if they have their own mobile phone.

 
8. If the mum and dad have both their mobile numbers in the child's registration can they be added to both the parents’ circle of care?

Yes, both parents can add their child/children and see any appointments booked on their behalf regardless of who has made the booking.

 
9. What is the difference between myGP and Patient Services?

The myGp app operates like Patient Services but it currently only limited to booking/ managing appointments. The two systems are independent of each other but both sync with our practices clinical system.

The advantage of myGp app is that it has a much quicker registration process which can be done without having to come to the practice but it is limited to only booking appointments. In addition to appointments Patient Services allows you to order repeat prescriptions and view your medical records but requires a more detailed registration. See our Patient Services page for more information.

 
10. If I have registered for myGP, am I also registered for Patient Services?

If you register for the myGp app it does not automatically register you for Patient Services, and vice-versa, if you are registered for Patient Services you are not automatically registered for myGp . They are both completely separate systems and both require separate registrations. However both sync with our clinical system.

 
11. What is data messaging?

Data messaging is the facility within the app that allows patients to repond to messages from the practice. This is limited to responses to appointment reminders and invitations when instructed, the service is not to be used for patient queries/ problems. Messages regarding any queries/ problems will not be responded to.

Note: myGP is an independent system contracted by the NHS and managed externally. This is a separate entity to The Vine Medical Centre.

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