FOR ASSISTANCE WHEN THE SURGERY IS CLOSED PLEASE CALL 111
This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.
Dr Helen Downing
Dr Tony Jones
Dr Jonathan Wentzel
Dr Sugina Hesketh
Dr Gabrielle Lofthouse
This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully. We trust that you will find it helpful and informative.
Online Appointment Booking & Prescription Requests
You can book appointments online using the My Vision Online service and also select what repeat medication you require without having to fill in the online form.
Patients wishing to use this service must first register their email address with the surgery, to obtain the access code required.
Click here to visit My Vision Online to book an appointment or to order your repeat medication.
For Repeat Prescription Form CLICK HERE (Still using this form? Why not register for an vision online account for a simple way to order repeat medication, it will save you from having to complete this form every month) If you would like to register please use the comments box and we will email you a registration token.
For Travel Risk Assessment Form Download CLICK HERE (print out, and fill in, then return to reception)
A Patient Information Leaflet: How To Use Ear Drops
How To Contact Us
Telephone (01622) 754898
Fax: (01622) 751611
Please do not use our email address to try and book / cancel an appointment
The practice now operates a dual system:
Monday to Friday 9.00am - 11.00am is 'open access', ie no appointment required.
Monday to Friday afternoon sessions are by appointment only.
Early morning surgery 7.00 - 8.00am once a fortnight by appointment only, Tuesday and Wednesday.
Evening surgery 6.30 - 8.00pm once a week by appointment only, Monday and Tuesday.
Saturday surgery 8.30 - 11.30am by appointment only once a month.
For doctors' appointments ring 754898 or book online at www.myvisiononline.co.uk
Surgery telephones are switched off between 12.30 - 2.00pm (except for emergency). If you require advice during this time please call 111.
The partners of the practice have chosen to practise together because of a common Christian faith. As a consequence, the practice acknowledges the importance of holistic health care and seeks to address the needs of individuals in physical, psychological, social and spiritual terms as appropriate whilst respecting race, gender and disability.
The practice is an active participant in the West Kent Clinical Commissioning Group, whose role is to ensure the optimal purchase of patient services in the district.
The partners have an active interest in medical education and believe this to have an important influence on continuing development and good practice at every level.
Patient Participation Group
As a practice we believe strongly in the concept of active patient participation. The Vine's PPG supports a system of health professionals and patient representatives working together for the good of all.
The practice is currently located at 13 Tonbridge Road (the practice area is shown here). Patients are encouraged to drive with caution as the premises have common entry and exit routes. The entrance and all doors to public areas are suitable for the use of wheelchairs. There are toilet facilities for the disabled. The doctors consult on the ground and first floors of the building. Disabled patients can be seen either on the ground floor or the first floor (the premises include a lift)
The Patient Contract
We aim to provide a high standard of service to all our patients. In order for us to maximise the service we are able to give, we request patients agree to a number of practical measures.
- To book an appointment at the surgery whenever possible. One appointment for one patient only.
- To endeavour to attend appointments punctually and to cancel any appointments with plenty of notice when unable to attend.
- To note that home visits are only for housebound patients who are too ill or frail to attend the surgery. (Transport responsibility remains with the patient.)
- To use the out-of-hours service only if the problem cannot safely wait until the following morning. This means GENUINE emergencies.
- To treat all practice staff and doctors with courtesy and respect. We work as a 'ZERO TOLERANCE' practice.
- Patients endeavour to do whatever possible to improve their own health.
- To keep the practice informed of up-to-date addresses and telephone numbers, especially when moving house.