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Anima
A new way to request appointments. Starting Thursday 18th September 2025
We’re making it easier for you to request appointments and other healthcare help. From Thursday 18th September 2025, we’ll be using a new system called Anima, which will be completely replacing the way patients can access the surgery for booking appointments.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition.
Anima allows our team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way.
All clinical Anima submissions will be assessed by a clinician who will advise the care navigating team which appointment or advice to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.
For patients who struggle with computer access or literacy, please be reassured you can still call the surgery on 01622 754898 where one of our care navigating team will be able to assist you.
This short video shows you how to submit an Anima request
FAQs for Anima
What are the opening times for Anima?
We have Anima open from 8am to 6pm every weekday.
Capacity
On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, you may see an alert on Anima to state that we have no further on the day capacity and you may be directed to an alternative service.
Remember there are also out of hours services when we are closed, including Pharmacy First, Urgent treatment Centres, 111 and 999.
How soon will I hear back?
We aim to respond to all queries within 24 hours.
Some more routine queries or admin requests may take us a few days to get back to you.
What happens if I can’t access the internet or don’t feel confident using it?
Our reception team are always happy to help. If needed, they are able to submit requests for you.
Why have we changed to Anima?
GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the “8am rush” that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.
Can I use Anima to request a repeat prescription?
Currently, the process of requesting medication through Anima is not the easiest way. We would recommend you use the NHS app to request your repeat prescriptions.
You can also email us prescription requests via our secure online form or come into the surgery to request via the reception team.
Can I book nurse appointments through Anima?
You can certainly use Anima to request nurse appointments, but these can also be booked by calling reception in the usual way. The only appointments that should be requested through Anima are GP appointments.
Is Anima an App?
No, Anima is not an app currently. It can only be accessed through the website. The Anima team are working on full integration with the NHS app and we will update you when this has happened. You may get some messages from the team via Anima come through on your NHS app as the first step in this integration.
Can I contact Anima directly?
Yes! We would encourage you to email Anima’s support team on support@animahealth.com if you have trouble using the website.
Published: Aug 21, 2025
Providing NHS Services